Breef is seeking an Agency Relations Lead to join our dynamic, quickly growing team. This individual will be responsible for the overall success of our agency community on the Breef Platform, including onboarding, retention and new agency acquisition.
The ideal candidate has had prior experience in a customer success setting at a creative organization, agency or tech company. They love connecting with creatives and will ultimately be Breef's brand representative among our agency partners. While experienced in client success management and tools, they also have a strong familiarity with the modern agency landscape and offerings. This individual is eager to make an impact within a high-growth startup.
About Us - Breef is the world's first agency marketplace and payments platform. As the modern outsourcing solution, our platform connects leading brands with leading agencies for all their digital and creative needs. Our product is changing the future of work and is a first-of-its-kind solution for high-value transactions.
Your day to day is to...
- Lead + execute all agency success and engagement plans / strategies
- Support the onboarding flow and overall experience of new agencies on the Breef Platform
- Contribute to market expansion and acquisition efforts of new agencies onto the Breef Platform
- Support any communication requests / support tickets from agencies on the Breef Platform as required
- Expertly position and communicate Breef's value proposition to agencies through demos, webinars, phone calls and emails
- Work closely with the marketing team on initiatives and resources for our agency community
- Put yourself in the user’s shoes. Anticipate and respond with energy to new challenges, the unfamiliar and the urgent
- Contribute to larger company goals by providing feedback and ideas for technical implementation
- Work cross-functionally to support various company and product initiatives as required
- Embody the mission and vision of Breef with an understanding of how and why we do what we do
You'll be successful in this role if you have…
- 3-5+ years of customer success or client experience within a creative agency or tech company setting
- Excellent communication and customer service skills — verbal, presentation and written
- Experience being extremely client-facing: webinars, client calls, emails, etc.
- Extreme familiarity with the modern agency landscape and offerings — understanding how agencies service the needs of marketing teams
- Understanding of, and experience with, modern and remote workplace tools (Google Suite, calendar booking systems, Asana, Slack, email workflow systems, etc.)
You'll enjoy this role if you are...
- Extremely passionate about creatives and empowering them to do their best work
- That friend who obsessively follows creatives and agencies on Instagram, Behance, etc.
- A self-starter who is driven by an entrepreneurial spirit
- Patient — you’re open to hearing out the needs of creatives before jumping to conclusions
- Highly organized and process-oriented. You can thrive in a constantly changing environment
Benefits
- Competitive compensation and benefits
- Equity in a high-growth startup
- Salary range between $65K-80K (depending on experience)
- Opportunity for extreme growth and ownership within the organization
- Generous vacation and flexible remote work policy
The Breef HQ is located in Denver, Colorado.
Breef is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
